Delivery & Returns

UK and international delivery

Hungry Expats offers DHL-based delivery in the UK and internationally. Available services and final delivery prices depend on your destination and order. Some destinations offer Standard/Economy and Express choices; others have one service.

Normal UK delivery and remote-area delivery are handled separately where configured. Enter the complete postcode so checkout can show the appropriate available price. The service description displayed with your option provides the applicable delivery estimate; estimates are not guaranteed arrival dates. Customs and other circumstances may cause delays.

Large orders and secure delivery quotes

Orders outside automatic delivery pricing need a manual/custom quote. Contact sales@hungryexpats.com before paying if no suitable option is available.

Use the secure quote link supplied for your customer email, exact items and destination. Review and accept that quote through the website before payment. Quotes expire, can be cancelled, and are single-use once consumed by an order. A quote for a different basket, customer or destination cannot be applied.

Recipient details and gifts

Checkout requires the recipient's name, email, telephone number and full delivery address, including country and postcode. Billing and delivery addresses may differ, so you can send an order to someone else as a gift. This does not promise gift wrapping or gift-message facilities.

Check the recipient's details carefully and make them aware that their information is used for delivery and order communications. See our Privacy Policy.

International delivery and customs

Check local food-import restrictions before ordering. Destination-country customs duties, import VAT/taxes, carrier fees, quarantine charges and similar charges may apply. They are normally imposed by destination authorities or carriers and are separate from Hungry Expats checkout charges unless explicitly stated otherwise. The recipient may need to pay them before a parcel is released.

Customs authorities may hold or inspect parcels, which can delay delivery. This information does not exclude responsibility beyond what consumer law permits, and your statutory rights remain unchanged.

Damaged, incorrect or missing goods

Email sales@hungryexpats.com with your order number and a description of the problem. Photos of the goods and packaging may help us investigate. Please contact us promptly, but there is no arbitrary reporting deadline here that removes statutory rights.

Faulty or incorrectly supplied goods remain covered by consumer law, including appropriate refund, replacement or repair rights. We will explain any safe return arrangements and meet reasonable return costs for faulty or incorrect goods where required. Do not send food back to an unconfirmed address.

Changing your mind

For eligible online purchases, tell us within 14 days after delivery that you wish to cancel. You then have 14 days to return the goods. For goods delivered separately under one order, the cancellation period normally begins after the last item arrives. You may also notify cancellation before delivery.

Rapidly perishable goods and unsealed goods that cannot be returned for health/hygiene reasons are exceptions where the law applies. Not all food is automatically exempt. These exceptions do not remove rights when goods are faulty or misdescribed.

You can cancel by email or post using our business details below. Please contact us for safe food-return instructions and confirmation of where to send goods; this does not require our permission to cancel or remove the statutory time limits.

We meet reasonable return costs for faulty, damaged, misdescribed or incorrectly supplied goods where required by law. For an eligible change-of-mind return, you are only responsible for return costs if that responsibility was disclosed before purchase. Where it was not disclosed, we bear those costs. No extra cancellation or refund administration fee applies.

Refunds

Eligible cancellation refunds include the basic delivery charge. An upgrade above that service need not be refunded. Refunds are made through the original payment method unless you agree otherwise, without an administration fee.

We refund without undue delay. Where goods must be returned and we have not offered collection, we may wait for the goods or evidence that you sent them and refund within 14 days after whichever arrives first. Where we have offered collection, or no goods have been supplied, the refund is due within 14 days after you notify cancellation.

Other statutory deadlines and remedies may apply to faulty goods. See Terms & Conditions; your statutory rights are not limited by these policies.

Cancellation form and contact

You may use the form below or send any clear cancellation request by email or post. A particular form, order number or our approval is not required to exercise your cancellation right.